Shipping Policy

Upon receipt of your order, we will send a confirmation email containing your order details. Orders are typically processed within 1–3 business days.

Once your order has been dispatched, we will email you a tracking number for your reference.

We are pleased to offer free standard shipping to customers worldwide. At checkout, you will only be charged for the items you purchase.

Processing Time: 1–3 business days, depending on your shipping destination.

This policy applies to all countries we ship to.

All orders are dispatched from our warehouse in China.

Shipping Fees

Standard Shipping (10–12 business days): $0.00

We partner with premium carriers such as UPS, DHL, and FedEx to offer fast and reliable global delivery within 11–15 business days.

All shipments are fully trackable.

Please note that due to high demand for certain popular items, delivery may take 7–12 business days. If your tracking information does not update immediately, rest assured—your package is already on its way.

Also, please be aware that customs clearance procedures and local postal processing methods vary by country, which may impact overall delivery time.

Frequently Asked Questions

Why haven’t I received an order confirmation?
In most cases, this occurs when an incorrect email address was entered during checkout. We send multiple emails throughout the delivery process, including order confirmation, shipping notification, and delivery confirmation. If you believe you may have entered the wrong email address, please contact us as soon as possible—we will update your information as long as your order has not yet been processed.

Can I cancel or modify my order?
Orders may be cancelled prior to shipment, but cannot be changed once dispatched. Since we do not retain payment information, we are unable to add items to an existing order. Should you wish to purchase additional items, please place a separate order.

What time will my order ship?
Our processing and distribution centers operate 24 hours a day, ensuring timely handling of all orders.

My tracking number shows "delivered," but I haven’t received my package.
Your local post office is usually able to locate the package using their GPS tracking system, and the issue is often resolved within a few days. Please contact your local post office directly to confirm whether the package was left at a parcel locker or another designated location.

How quickly do you respond to inquiries?
We are committed to providing excellent customer service and respond to all inquiries within 24 hours.

Refund Policy

If you have not yet received your refund, we recommend the following steps:

Double-check your bank account again.

Contact your credit card company—refunds may take some time to appear on your statement.

Reach out to your bank, as processing times can vary.

If you have completed all the above and still have not received your refund, please contact us at service@hermride.com.

Exchanges

We offer exchanges only for defective or damaged items. If you need to exchange an item, please email us at service@hermride.com.

Please note that you will be responsible for the return shipping costs, which are non-refundable. We will process your refund upon receipt of the returned item. Delivery times for replacement items may vary depending on your region.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without these precautions.

Disclaimer

Please note that hermride.com is not responsible for packages marked as delivered but not reported as missing by the customer. In such cases, we advise contacting the shipping carrier to locate your package or reaching out to your local police department.

Taxes

For customers in the countries/regions listed above, hermride.com will cover all customs duties and VAT charges.

For any further assistance, please do not hesitate to contact us:

service@hermride.com
— The hermride.com Team