Warranty Policy

Warranty Policy for hermride.com
Last Updated: July 2026

1. Our Commitment
At Hermride, we stand behind the quality, safety, and durability of our premium moto helmets, moto gloves, moto gear, and related products. This Limited Warranty covers manufacturing defects in materials and workmanship for products purchased directly from hermride.com or authorized Hermride retailers.

2. Warranty Coverage Period

Moto Helmets: 2-year limited warranty from the original date of purchase (covers shell integrity and internal components against manufacturing defects).

Moto Apparel & Gloves (Jackets, Pants, Suits, Gloves): 1-year limited warranty from the original date of purchase.

Accessories & Small Components (e.g., visors, armor inserts, straps, buckles): 1-year limited warranty from the original date of purchase.
Proof of purchase (order confirmation or receipt) is required for all warranty claims.

3. What This Warranty Covers
This warranty covers defects in materials and workmanship that occur under normal, intended use, including but not limited to:

Helmet shell delamination or structural failure not caused by impact or dropping.

Visor mechanism malfunctions or defective anti-fog/anti-scratch coatings due to manufacturing flaws.

Stitching failures or seam separation on gloves and apparel under normal riding conditions.

Zipper malfunctions or buckle breakage due to manufacturing defects.

Waterproof membrane failure (for applicable gear) under normal weather exposure.

4. What This Warranty Does NOT Cover
This warranty does not cover damage resulting from:

Accidents, crashes, drops, or impacts: Helmets are designed for single-impact protection. Any helmet involved in a crash or dropped from a significant height is considered compromised and is not covered.

Normal wear and tear, including abrasion (road rash), scuffing, or fading from UV exposure.

Improper use, care, or storage (e.g., leaving helmets on hot car dashboards, using harsh chemicals, solvents, or hair sprays that degrade EPS foam or leather).

Unauthorized modifications, customization, painting, or drilling of helmets or gear.

Mold, mildew, or material degradation caused by storing gear while wet or in humid conditions.

Damage from extreme conditions, neglect, or failure to maintain the gear according to care instructions.

Commercial use, professional racing, or track-day applications (unless explicitly stated as race-certified and covered).

Products purchased from unauthorized resellers, third-party marketplaces, or secondhand markets.

5. Warranty Claim Process
To submit a warranty claim:

Order number and proof of purchase.

Product name/model and date of purchase.

Clear photos/videos showing the defect and affected area.

A detailed description of when and how the issue occurred.

Evaluation: Our team will review your claim within 3–5 business days and may request additional information or the return of the product for inspection.

Resolution: If approved, we will, at our discretion:

Repair the product free of charge.

Replace the product with the same or comparable model.

Issue a store credit toward a future purchase.
Note: The customer is responsible for shipping costs to return the item to our facility unless otherwise specified by Hermride.

6. Customer Responsibilities
To maintain warranty coverage, customers must:

Follow all use, maintenance, and care instructions provided with the product (e.g., hand-washing gloves, using only recommended helmet cleaners).

Store gear clean and completely dry in a cool, dry location, away from direct sunlight and extreme temperatures.

Retain proof of purchase for the duration of the warranty period.

7. Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser.

Hermride reserves the right to determine whether damage qualifies as a manufacturing defect.

Hermride is not responsible for incidental or consequential damages resulting from product failure.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

8. International Purchases
Warranty terms apply globally, but shipping costs, customs duties, and taxes for international returns are the customer's responsibility. Local consumer protection laws may provide additional rights beyond this warranty.

9. Contact Us
For warranty inquiries or to initiate a claim:
Email: service@hermride.com
Website: https://hermride.com/pages/contact-us
⏰ Response Time: Within 48 business hours

Hermride – Ride Safe, Ride Protected.

This warranty policy is subject to change. Please refer to https://hermride.com/pages/warranty-policy for the most current version.