Shipping policy
At Hemride, we specialize in premium moto helmets, moto gloves, moto gear, and related products. This Shipping Policy outlines how we ensure your gear is delivered to you safely, efficiently, and transparently.
1. Order Processing & Confirmation
You will receive an order confirmation email immediately after placing your order. Our team processes and prepares all orders within 1–3 business days, depending on your location. Once your order has been dispatched, we will email you a tracking number so you can monitor its journey.
2. Shipping Origin & Carriers
All orders are shipped directly from our warehouse in China. To ensure fast and reliable global delivery, we partner with premium carriers such as UPS, DHL, and FedEx.
3. Shipping Rates & Delivery Times
We are proud to offer Free Standard Shipping to customers in all supported countries. You only pay for the products at checkout—no hidden shipping fees.
Standard Shipping (10–15 business days): FREE to the contiguous US, UK, and mainland France (excludes islands and overseas territories).
International Standard Shipping: FREE to all other supported countries.
High-Value or Oversized Items: For orders exceeding $1,000 USD or bulky moto gear, standard shipping may utilize sea freight (estimated 35–45 days) at no additional cost. If you prefer expedited shipping (5–7 business days) for these items, an additional shipping fee will apply.
4. Order Tracking & Customs
All packages are fully trackable. Please note:
Due to high demand for popular moto gear, please allow 7–12 business days for delivery in some cases.
If your tracking information does not update immediately, don’t worry—your package is en route and awaiting the first carrier scan.
Customs clearance procedures and local postal processing times vary by country and may occasionally affect delivery estimates.
5. Order Modifications & Cancellations
Cancellations: You may cancel your order at any time before it has been processed and shipped.
Adding Items: Because we do not store customer payment information for security reasons, we cannot add items to an existing order. Please place a separate order for any additional items.
6. Missing Order Confirmation
If you haven’t received your order confirmation, it is most likely due to a typo in the email address provided at checkout. If you catch this error, please contact us immediately. We can update your email address as long as the order has not yet been processed.
7. Package Marked "Delivered" But Not Received
If your tracking shows "delivered" but you have not received your package, please first check with your local post office or carrier. They can often locate the package using their GPS system. Additionally, verify if the package was left in an unattended parcel locker, with a neighbor, or at a safe drop-off location.
8. Customer Support Response Time
To ensure the best possible customer experience, our support team responds to all inquiries promptly, typically within 24 hours.
9. Refund Delays
If you are expecting a refund and have not yet received it, please follow these steps:
Check your bank account again.
Contact your credit card company, as refunds can take time to post.
Contact your bank to inquire about processing times.
If you have completed these steps and still have not received your refund, please contact us at service@hermride.com.
10. Exchanges & Returns
We only offer exchanges or replacements if the item received is defective or damaged. To initiate an exchange, please email service@hermride.com.
Customers are responsible for return shipping costs, which are non-refundable.
Refunds or replacements will be processed once we receive and inspect the returned item.
For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item if it is sent via an untracked method.
11. Disclaimer
Hermride is not responsible for packages that are tracked and marked as "delivered" by the carrier but not received by the customer. In such cases, please contact the shipping carrier directly to open an investigation, or file a report with your local authorities.
12. Taxes & Duties
Hermride covers customs duties and VAT for customers in eligible countries/regions, ensuring a smooth, no-surprise delivery experience.
Contact Us
If you have any questions about your order or this policy, please reach out to us:
Email: service@hermride.com
Website: hermride.com
The Hermride Team