Retro Harley 3/4 Moto Scooter Helmet Big Turtle King

Upon receipt of your order, we will send a confirmation email containing your order details. Orders are typically processed within 1–3 business days.

Once your order has been dispatched, we will email you a tracking number for your reference.

We are pleased to offer free standard shipping to customers worldwide. At checkout, you will only be charged for the items you purchase.

Processing Time: 1–3 business days, depending on your shipping destination.

This policy applies to all countries we ship to.

All orders are dispatched from our warehouse in China.

Shipping Fees

Standard Shipping (10–12 business days): $0.00

We partner with premium carriers such as UPS, DHL, and FedEx to offer fast and reliable global delivery within 11–15 business days.

All shipments are fully trackable.

Please note that due to high demand for certain popular items, delivery may take 7–12 business days. If your tracking information does not update immediately, rest assured—your package is already on its way.

Also, please be aware that customs clearance procedures and local postal processing methods vary by country, which may impact overall delivery time.

Frequently Asked Questions

Why haven’t I received an order confirmation?
In most cases, this occurs when an incorrect email address was entered during checkout. We send multiple emails throughout the delivery process, including order confirmation, shipping notification, and delivery confirmation. If you believe you may have entered the wrong email address, please contact us as soon as possible—we will update your information as long as your order has not yet been processed.

Can I cancel or modify my order?
Orders may be cancelled prior to shipment, but cannot be changed once dispatched. Since we do not retain payment information, we are unable to add items to an existing order. Should you wish to purchase additional items, please place a separate order.

What time will my order ship?
Our processing and distribution centers operate 24 hours a day, ensuring timely handling of all orders.

My tracking number shows "delivered," but I haven’t received my package.
Your local post office is usually able to locate the package using their GPS tracking system, and the issue is often resolved within a few days. Please contact your local post office directly to confirm whether the package was left at a parcel locker or another designated location.

How quickly do you respond to inquiries?
We are committed to providing excellent customer service and respond to all inquiries within 24 hours.

Refund Policy

If you have not yet received your refund, we recommend the following steps:

Double-check your bank account again.

Contact your credit card company—refunds may take some time to appear on your statement.

Reach out to your bank, as processing times can vary.

If you have completed all the above and still have not received your refund, please contact us at service@hermride.com.

Exchanges

We offer exchanges only for defective or damaged items. If you need to exchange an item, please email us at service@hermride.com.

Please note that you will be responsible for the return shipping costs, which are non-refundable. We will process your refund upon receipt of the returned item. Delivery times for replacement items may vary depending on your region.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without these precautions.

Disclaimer

Please note that hermride.com is not responsible for packages marked as delivered but not reported as missing by the customer. In such cases, we advise contacting the shipping carrier to locate your package or reaching out to your local police department.

Taxes

For customers in the countries/regions listed above, hermride.com will cover all customs duties and VAT charges.

For any further assistance, please do not hesitate to contact us:

service@hermride.com
— The hermride.com Team

We want you to love your hermride products. But if you’re having; second thoughts, we make returns and exchanges as simple as possible.

1. Order Modifications or Cancellation

After your order has been placed; you have 24 hours to contact service@hermride.com and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in order processing and can no longer be modified or canceled.

2. How do I initiate a return?

First email service@hermride.com and let us know your order number. We will then provide you with instructions and a return address （No. 16, Liming Village, Langxi County, Xuancheng City, Anhui Province.）for you to ship the product back to. Once we receive it, we will issue you a full refund within 7 days.

We strongly recommend that you ship your product via a trackable shipping method as this will greatly speed up the process.

3. What is the return period?

We provide a refund & exchange period within 30 days of the date that you receive your package.

4. Under what circumstances do I have to pay the return shipping costs?

Personal Reason: Dislike/Unsuitable for Return

Yes, you (buyer) are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns.

5. How to Exchange?

First e-mail us at service@hermride.com and let us know your order number. Explain why you want to exchange and exchange what. Our customer service team will look into the case once we receive your email, then offer you some solutions.

6. Do I have to pay for the exchange shipping?

If you want to exchange an item without any quality problem for exchange, please send an email to us at service@hermride.com with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.

7. When will I receive my exchange?

We will arrange the new order delivery after we have received, and confirmed that the returned products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1 business days to process all orders. Please use the safe logistics company such as DHL/UPS/USPS/FedEx delivery company, and do as we suggest. Usually orders take 5-7 business days to be delivered with standard shipping.

8. Non-returnable products:

Damaged or missing parts due to no fault of ours
Any product returned more than 30 days after delivery. 14-day cooling-off period for UK and EU. 

9. Refunds (only if applicable):

Once we accept your return request, please return the products to our address: No. 16, Liming Village
Langxi County, Xuancheng City, Anhui Province, China. We will make a refund after our warehouse receives the returned products and checks the products could be available for sale again. Please be assured that the refund will normally be completed within 7 working days.
We do not charge any restocking fees.

* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).

* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.

* If your refund is delayed or lost, please contact us in time. Our email address is: service@hermride.com.

10. Late or missing refunds (only if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@hermride.com.